1. What’s included in the tour price? Are there any hidden fees?
Solution: Clearly mention “No Hidden Fees” and provide a detailed breakdown, including transport, meals, entrance fees, and guide services.
2. Can I customize my itinerary?
Solution: Clearly state whether tours are fixed or customizable. Offer a simple process for customization, such as “Contact us, and we’ll tailor the trip to your needs.”
3. What is your cancellation and refund policy?
Solution: Have a clear and simple refund policy, such as:
- Free cancellation up to 7 days before departure and refund 100% deposit
- 50% refund deposit for cancellations within 7days
4. How do I book? Can I pay on arrival?
Solution: Offer multiple payment methods and clarify deposit requirements. Examples:
- “Book online with a small deposit and pay the rest on arrival.”
- “Full payment is required to secure your booking.”
5. What kind of transport do you use?
Solution: Include clear details and images of vehicles, specifying if they are air-conditioned and whether the transport is shared or private.
6. What should I pack or bring for the tour?
Solution: Provide a packing checklist on tour pages, including:
- Comfortable walking shoes
- Sunscreen, hat, and light jacket
- Cash for personal expenses
7. Is the tour suitable for children, elderly travelers, or people with mobility issues?
Solution: Include difficulty levels or suitability information, such as:
- “Easy walk, family-friendly”
- “Some steep stairs may not be suitable for those with mobility issues”
8. Will I get a confirmation after booking?
Solution: State when and how they will receive confirmation, such as:
- “You will receive an email confirmation within 10 minutes after booking.”
9. What happens if the weather is bad?
Solution: Offer clear policies:
- “Tours run rain or shine. Please bring a raincoat.”
- “If the weather is severe, we will offer a reschedule or refund.”
10. What languages do the guides speak?
Solution: Clearly state the languages available, such as:
- “Our guides speak English, Spanish, and French. Let us know if you need another language.”