1. What’s included in the tour price? Are there any hidden fees?

Solution: Clearly mention “No Hidden Fees” and provide a detailed breakdown, including transport, meals, entrance fees, and guide services.

2. Can I customize my itinerary?

Solution: Clearly state whether tours are fixed or customizable. Offer a simple process for customization, such as “Contact us, and we’ll tailor the trip to your needs.”

3. What is your cancellation and refund policy?

Solution: Have a clear and simple refund policy, such as:

• Cancellations made at least 3 days prior to the tour date are eligible for a full refund.
• Cancellations made less than 3 days before the tour will not be refunded.
• If you cancel at least 3 days before the tour starts, we will provide a full refund ,any bank transfer fees will be your responsibility.

  If you cancel less than 3 days before the tour starts, your deposit will not be refunded.

  Example:

  Let’s say your tour is scheduled for July 10th:

  If you cancel on or before July 7th, you’ll receive a full refund, but any bank transfer fees will be your responsibility.

  If you cancel on July 8th, 9th, or on the day of the tour (July 10th), your deposit will not be refunded.

4. How do I book? Can I pay on arrival?

Solution: Offer multiple payment methods and clarify deposit requirements. Examples:

• Booking with a 50% deposit and pay the rest on arrival as this is a limited-capacity service tailored to each guest, we confirm bookings based on the order of deposits received to ensure the highest quality of service. Early confirmation also allows our team to prepare every detail thoughtfully and exclusively for you

5. What should I pack or bring for the tour?

Solution: Provide a packing checklist on tour pages, including:

• Comfortable walking shoes
• Sunscreen, hat, and light jacket
• Cash for personal expenses

6. Is the tour suitable for children, elderly travelers, or people with mobility issues?

Solution: Include difficulty levels or suitability information, such as:

• “Easy walk, family-friendly”
• “Some steep stairs may not be suitable for those with mobility issues”

7. Will I get a confirmation after booking?

Solution: State when and how they will receive confirmation, such as:

• “You will receive an email confirmation within 10 minutes after booking.”

8. What happens if the weather is bad?

Solution: Offer clear policies:

• “Tours run rain or shine. Please bring a raincoat.”
• “If the weather is severe, we will offer a reschedule or refund.”

9. What languages do the guides speak?

Solution: Clearly state the languages available, such as:

• “Our guides speak English, Spanish, and French. Let us know if you need another language.”